On-Demand Parks & Recreation Webinar
Customer Service: Ensuring Lasting Customers
Join us for an engaging session that explores the critical role of customer service in fostering lasting relationships with your clientele. Led by industry expert Kate Meacham, CPRE, this webinar will provide valuable insights into improving customer interactions and enhancing service delivery in your parks and recreation agency.
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What's being discussed?
This webinar is essential for Parks and Rec professionals who want to instill a customer-first mindset in their community. Discover methods to enhance customer interactions and improve service delivery within your parks and recreation agency. This session delves into the essential role of customer service in building enduring connections with your community.
Session Highlights:
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Understanding Customer Types: How to effectively cater to the needs of diverse customers in order to improve customer service and foster lasting relationships.
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Dealing with Difficult Situations: Develop strategies to handle and resolve difficult situations promptly and professionally to enhance customer satisfaction and ultimately foster lasting relationships.
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Creating a Customer-centric plan: Learn how to create a plan that prioritizes customer needs and preferences that can help build trust and strengthen relationships with your clientele.
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Enhancing Community Engagement: Understand the importance of involving your clientele in decision-making processes and activities that can create a sense of belonging, leading to lasting relationships.
Don't miss this opportunity to learn from the best and take your customer service to the next level.
Meet the Speakers
Chris Nunes
COO - Woodlands Township TX
Chris manages a vast area including 151 parks, 14 pools, and extensive pathways with a $50+ million budget, improving facilities and programming without adding staff. He's enhanced business strategies, contributing to a 200% increase in programs. An experienced speaker, he's conducted 500+ sessions nationwide on various park and recreation topics and co-authored a section in a prominent industry textbook. A Certified Parks and Recreation Executive, he serves on the CAPRA and holds advanced degrees in Recreation and Sports Management, and a Doctorate in Parks and Recreation Administration.
Kate Meacham
For over 20 years, Kate has achieved success within the Parks and Recreation industry in the United States and New Zealand. Strategically minded with day-to-day operational knowledge, Kate has a strong work ethic and a passion for the industry that has led her to their current role as Director of Parks and Recreation for the City of Allen, Texas. Specializing in facility development, Kate also has expertise in cost-effective programming, strategic planning, policy and planning, project management, and community engagement.